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Our Store Policies

Things You Need to Know

We founded The Humble Herb with one goal in mind: giving our customers a fair, rewarding, and enjoyable shopping experience. Our store policies are detailed below, please have a look and contact us to learn more.

Shipping Policy

What You Need to Know

UK orders are sent recorded delivery 24 tracked and signed Expected delivery time is 2-3 days.

Returns and Refunds

Everything You Need to Know

1. All refunds are subject to The Humble Herbs discretion.
2. We are only able to offer refunds on unopened items, within 14 days of delivery.
3. We are unable to offer refunds on any product that has been used.
4. If products are damaged or defective there is a full warranty period of 30 days.

Terms and Conditions Policy

This Terms and Conditions policy governs your use of the website and services provided by The Humble Herb. By accessing or using our website and services, you agree to comply with these terms and conditions.

  1. Company Information
    The Humble Herb is a company registered in the UK under registration number 14746618. Our registered address is 18 Hoffmans Way, Chelmsford, Essex, CM1 1GU.

  2. Dispute Resolution
    Any disputes arising from the use of our website or services will be subject to the laws of the country of incorporation, which is the UK.

  3. GDPR Compliance
    The Humble Herb takes your privacy seriously and complies with the General Data Protection Regulation (GDPR). We collect and process your personal data in accordance with the guidelines set out by GDPR. For more information on how we handle your data, please refer to our Privacy Policy.

  4. Website Security
    We take every precaution to ensure the security of your personal information. Our website is HTTPS secured, providing a secure and encrypted connection for your data. We also obtain appropriate consent for the use of cookies on our website.

  5. User Rights
    As a user, you have the right to request a copy of the data we collect about you. If you would like to exercise this right or have any concerns about the data we hold, please contact us. We will respond to your request promptly.

  6. Breach of Information
    In the event of a serious breach of personal information, The Humble Herb is committed to reporting the incident to the Supervisory Authority within 72 hours of becoming aware of the breach. We will take all necessary actions to mitigate the risks and inform affected individuals.

By using our website and services, you agree to abide by these terms and conditions. We reserve the right to modify or update these terms at any time without prior notice. It is your responsibility to review the terms regularly for any changes.

If you have any questions or concerns regarding our Terms and Conditions policy, please contact us at 

Last updated: October 2023

Our Privacy Policy

All About Information Security


The Humble Herb uses SSL (Secure Sockets Layer) on the checkout pages – this is to protect your personal details, including your physical address and email address.

Privacy Policy for The Humble Herb

At The Humble Herb, we are committed to protecting your privacy and providing a secure online experience. This policy outlines how we collect, use, store, and disclose your personal data related to our website and services.

What information do we collect?

We collect personal data such as your name, email address, shipping and billing address, payment information, and order history when you make a purchase through our website. We also collect information when you sign up for our newsletter or other marketing communications, participate in a survey or contest, or contact us for customer support.

How do we use your information?

We use the information we collect to process and fulfill your orders, to communicate with you regarding your orders and other inquiries, and to personalize your user experience. We may also use your information to send you marketing communications, such as our newsletter, promotions, and other updates.

How do we protect your information?

We take appropriate measures to safeguard your personal data from unauthorized access, disclosure, alteration, and destruction. We use secure servers, third-party payment processors, and industry-standard encryption technology to protect your data. However, please note that no system is completely secure, and we cannot guarantee the absolute security of your information.

Do we share your information with third parties?

We may share your information with third-party service providers who help us provide our website and services, such as hosting, payment processing, shipping, and marketing. We may also share your information with law enforcement agencies, regulators, or other parties when required by law or to protect our legal rights and interests.

What are your rights?

You have the right to access, correct, and update your personal data. You can also request to delete your data or restrict our processing of it. If you have any questions or would like to exercise your rights, please contact us at


Our website uses cookies and similar technologies to collect information about your device and browsing activity. You can control cookies through your browser settings or opt-out of certain third-party cookies through their respective opt-out mechanisms.

Updates to this Policy

We may update this policy from time to time to reflect changes in our data collection and use practices or legal requirements. We will notify you of any material changes to this policy by posting a notice on our website or by contacting you directly.

Contact Us

If you have any questions or concerns about our privacy practices, please contact us at

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